FAQs
3-5 working days
Yes, we only advertise stock that is on hand, however, if stock is sold out you can order it on back order which usually takes about 10-20 days to arrive. We will inform you as soon as stock is in and as soon as we dispatch for you.
If the order was already processed and dispatch, orders cannot be canceled, orders can only be canceled within 24 hours of ordering.
Refunds take 48 hours as we have to wait for the funds to clear into our account before any refunds can be done.
Yes, an order can be changed within 24 hours of placing the order, after 24 hours the order will already be processed.
Yes! As long as you have logged a return with us via your orders page and have received approval from one of our dedicated agents. You get 7 days to log in a return after receiving the order.
No need to register. You can follow the checkout process as a guest. You are however advised to register as this will make your future checkout process quicker and enable you to review your order history.
Only once the order has been dispatched (left our warehouse) you will receive tracking details that include both a tracking number and the courier details that will deliver your parcel.
Definitely, just get in touch with one of our sales reps and they will assist you further for collection.
You need to contact our support team PRIOR to the order being dispatch, once the order has been dispatched additional delivery fee will be charged to change the address.
Yes, we do! All orders out of South Africa are sent via DHL couriers.
It is our responsibility to get the item delivered to you. If stolen or lost we will re-dispatch your order at no additional cost to you.
If, however you return items to us because you simply don’t want it, it is your responsibility to ensure the parcel and ensure we get it in perfect sellable condition to process your refund.
Submit your return request here Please try and make your request as detailed as possible, adding your order number, the email from which you placed the order and clearly indicate which product is faulty and where possible supply images to make it easier for our team to process the request.