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Frequently Asked Questions
What if my order gets lost/stolen on the courier vehicle?
It is our responsibility to get the item delivered to you. If stolen or lost we will re-dispatch your order at no additional cost to you. If, however you return items to us because you simply don't want it, it is your responsibility to ensure the parcel and ensure we get it in perfect sellable condition to process your refund.What happens if I receive a broken item?
Submit your return request here please try and make your request as detailed as possible, adding your order number, the email from which you placed the order and clearly indicate which product is faulty and where possible supply images to make it easier for our team to process the request.Do you deliver outside of South Africa?
Yes, we do! All orders out of South Africa are sent via DHL couriers.
How do I change my delivery address?
You need to contact our support team prior to the order being dispatch, once the order has been dispatched additional delivery fee will be charged to change the address.
Can I collect my order?
Definitely, just get in touch with one of our sales reps and they will assist you further for collection.